The AHHA Code of Ethics

guiding principles for all members to uphold

Truth In Advertising

All members must ensure any statement representing their products or services are true, accurate, and able to be substantiated. All members must comply with Australian Consumer Law.

Public Welfare

Members shall make the largest contribution possible to the health, safety, and welfare of the public whilst carrying out installations, maintenance, and operations of all heating appliances.

Environment Responsibility

Members shall always have respect and consideration of the environment when promoting, installing, and operating all heating appliances.

Respect For Confidentiality

Members shall regard as confidential any and all information concerning the business and technical affairs of their clients, suppliers, and employees.

Association Objectives

Members shall ensure all their business activities, public statements, and actions are consistent with the objectives of the Association.

Deal with Reputable Individuals

Members will actively maintain the dignity and integrity of the Association by conducting business honestly and ethically with individuals of good character.

Ongoing Professional Development

Members shall endeavour to continue their professional development and actively assist other Association members to develop their experience and knowledge.

Report Breaches by Members

If members become aware of an apparent breach of any of the Association rules by a member, or applicant for membership, they will immediately report the apparent breach to the Association.

Report Breaches by Non-Members

Members who become aware of a non-member operating in, or making improper statements about, the heating industry shall promptly report the breach to the Association.

Fair Dealings

Members shall be respectful, fair, and honest in all their dealings with clients, suppliers, employees, contractors, and other Association members.

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