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All members must ensure that any statement representing their products or services are true, accurate and are able to be substantiated. All members must comply with Australian Consumer Law
Members shall make the largest contribution possible to the health, safety and welfare of the public whilst carrying out installations, maintenance and operations of all heating appliances.
Members shall always have respect and consideration of the environment when promoting, installing and operating all heating appliances.
Members shall regard as confidential any and all information concerning the business and technical affairs of their clients, suppliers and employees.
Members shall ensure that all their business activities, public statements and actions are consistent with the objectives of the Association.
Members will actively maintain the dignity and integrity of the Association by conducting business honestly and ethically with individuals of good character.
Members shall endeavour to continue their professional development and actively assist other Association members to develop their experience and knowledge.
If members become aware of an apparent breach of any of the Association rules by a member, or applicant for membership, they will immediately report the apparent breach to the Association.
Members who become aware of a non-member operating in, or making improper statements about, the heating industry shall promptly report the breach to the Association.
Members shall be respectful, fair and honest in all their dealings with clients, suppliers, employees, contractors and other Association members.