All members must ensure that any statement representing their products or services are true, accurate and are able to be substantiated. All members must comply with Australian Consumer Law
Public Welfare
Members shall make the largest contribution possible to the health, safety and welfare of the public whilst carrying out installations, maintenance and operations of all heating appliances.
Environment Responsibility
Members shall always have respect and consideration of the environment when promoting, installing and operating all heating appliances.
Respect for Confidentiality
Members shall regard as confidential any and all information concerning the business and technical affairs of their clients, suppliers and employees.
Association Objectives
Members shall ensure that all their business activities, public statements and actions are consistent with the objectives of the Association.
Deal with Reputable Individuals
Members will actively maintain the dignity and integrity of the Association by conducting business honestly and ethically with individuals of good character.
Ongoing Professional Development
Members shall endeavour to continue their professional development and actively assist other Association members to develop their experience and knowledge.
Report Breaches by Members
If members become aware of an apparent breach of any of the Association rules by a member, or applicant for membership, they will immediately report the apparent breach to the Association.
Report Breaches by Non-Members
Members who become aware of a non-member operating in, or making improper statements about, the heating industry shall promptly report the breach to the Association.
Fair Dealings
Members shall be respectful, fair and honest in all their dealings with clients, suppliers, employees, contractors and other Association members.